Urology Patient Service Associate

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Medical/Dental/Vision

Life Insurance

Paid time off

Job summary

Northwestern Medicine is seeking a Patient Service Representative in Chicago to greet patients, verify information, manage registrations, and collect payments. The role supports front-desk operations, scheduling, and patient flow within a busy hospital environment.

The position offers tuition reimbursement, student loan repayment, professional development funds, wellbeing support, and comprehensive health coverage as part of Northwestern Medicine’s total rewards package.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience preferred.
• Bilingual abilities are a plus.

Responsibilities

• Greets patients and guests, confirms identity, and provides visit information.
• Completes check-in/out functions and updates patient information.
• Collects co-payments and processes payments; posts payments.
• Manages patient registrations and consent/authorization processes.
• Schedules and communicates appointment status; supports ICCs if applicable.

Skills

Customer service

Communication

Bilingual

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine is seeking a Patient Service Representative in Chicago to greet patients, verify information, manage registrations, and collect payments. The role supports front-desk operations, scheduling, and patient flow within a busy hospital environment.

The position offers tuition reimbursement, student loan repayment, professional development funds, wellbeing support, and comprehensive health coverage as part of Northwestern Medicine’s total rewards package.