Urology Patient Concierge & Communications Specialist

University of California; Los Angeles (CA); On-site; USD 44,000 - 69,000; Full time

Job summary

University of California is seeking Patient Communication Representatives to deliver world-class service to our callers and support practices with multi-channel communications. PCRs use CICARE as the guiding principle and operate with state-of-the-art telecom and information systems.

You will handle appointment scheduling, patient information and insurance registrations, referrals, and patient outreach calls.

Qualifications

• Strong written and verbal communication in a healthcare setting.
• Ability to work with minimal supervision in a high-volume call center.
• Capacity to navigate multiple systems and algorithms with CICARE guiding principles.
• Willingness to travel to UCLA Health locations.

Responsibilities

• Provide appointment scheduling and patient information services.
• Handle patient referrals and inquiries via multi-channel systems.
• Maintain patient privacy and CICARE principles in every interaction.
• Demonstrate professionalism and urgency during calls.

Skills

Critical thinking

Analytical skills

Verbal communication

Written communication

Customer service

Teamwork

Multitasking

Adaptability

Job description

University of California is seeking Patient Communication Representatives to deliver world-class service to our callers and support practices with multi-channel communications. PCRs use CICARE as the guiding principle and operate with state-of-the-art telecom and information systems.

You will handle appointment scheduling, patient information and insurance registrations, referrals, and patient outreach calls.