Patient Communication Representative- Urology

Veterans in Healthcare; Los Angeles (CA); On-site; USD 44,000 - 69,000; Full time

Job summary

UCLA Health in Los Angeles is seeking a Patient Communication Representative (PCR) to deliver world-class customer service and manage a range of analytical tasks across multi-channel systems. You will schedule appointments, handle registrations, referrals, and various forms of patient and physician communication, ensuring safety, speed, and efficiency through CICARE principles.

Our PCR team emphasizes active listening, professional terminology and grammar, and teamwork as core competencies while

Qualifications

• Active listening and proper phone etiquette are essential.
• Professional terminology and clear grammar are required in verbal and written communication.
• Teamwork spirit and collaboration across teams are important for success.

Responsibilities

• Appointment scheduling.
• Patient information and insurance registrations.
• Physician and patient referrals.
• Patient to physician communication.
• Physician to physician communication.
• PCR to practice communication.
• Information inquiries.
• Patient outreach calls.

Skills

Active listening

Phone etiquette

Professional terminology

Grammar

Teamwork

Job description

Work Location Los Angeles,CA Job #33786 Work Hours Monday-Friday, 10am-7pm Employment Type 2 – Staff- Career Duration indefinite Salary Range $31.99-50.24 Hourly Posted Date November 6, 2026 Bargaining Unit Teamsters – CX

Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

• JOB DUTIES
• JOB QUALIFICATIONS

Description

Patient Communication Representatives (PCRs) provide a world class customer service experience to our callers, in addition to an array of analytical services over a multi-channel communication system for our supported practices and/or service areas. Our Patient Communication Representatives provide many services and utilize state-of-the-art telecommunications and computer information systems and apply CICARE as our guiding principle throughout each encounter. These services include, but are not limited to: appointment scheduling, patient information and insurance registrations, physician and patient referrals, patient to physician communication, physician to physician communication, PCR to practice communication, information inquiries, and patient outreach calls. PCRs will be guided by various systems and algorithms available to them, in order to provide these services in a safe, fast, and efficient manner. A Patient Communication Representative serves as the initial point of contact for the various practices and services that we support; with the knowledge and ability to guide callers to particular clinic/service based on the information provided during an encounter. It is expected for our PCRs to maintain a high level of customer service and sense of urgency during a call; as well as demonstrating the following skills: active listening, proper phone etiquette, professional terminology & grammar (verbal and written), and a teamwork spirit. Patient Communication Representatives are assigned to a team or various teams throughout the day depending on departmental needs. Salary Range: $31.99- $50.24