Patient Communications Specialist - Urology

UCLA Health; Los Angeles (CA); On-site; USD 44,000 - 69,000; Full time

Job summary

UCLA Health is seeking Patient Communication Representatives (PCRs) to deliver world-class customer service to our callers and support analytics across multi-channel systems, guided by CICARE principles.

PCRs assist with appointment scheduling, patient information and insurance registrations, referrals, and patient-to-physician communications, adapting to team needs to ensure fast, accurate, and courteous service.

Qualifications

• Requires critical thinking, analytical skills, and ability to work with minimal supervision.
• Strong communication (verbal and written), customer service, and interpersonal skills.
• Able to work in a high call volume environment.
• Demonstrates composure with difficult situations and maintains service standards.
• Willingness to travel to various locations and adapt to environments.

Responsibilities

• Handle appointment scheduling, patient info and insurance registrations.
• Process physician and patient referrals; manage patient-to-physician communications.
• Utilize multi-channel systems and apply CICARE principles in encounters.
• Provide world-class customer service with timely, accurate information.

Skills

Active listening

Phone etiquette

Customer service

Written communication

Teamwork

Job description

UCLA Health is seeking Patient Communication Representatives (PCRs) to deliver world-class customer service to our callers and support analytics across multi-channel systems, guided by CICARE principles.

PCRs assist with appointment scheduling, patient information and insurance registrations, referrals, and patient-to-physician communications, adapting to team needs to ensure fast, accurate, and courteous service.