Urology Patient Concierge & Scheduling Specialist

Veterans in Healthcare; Los Angeles (CA); On-site; USD 44,000 - 69,000; Full time

Job summary

UCLA Health in Los Angeles is seeking a Patient Communication Representative (PCR) to deliver world-class customer service and manage a range of analytical tasks across multi-channel systems. You will schedule appointments, handle registrations, referrals, and various forms of patient and physician communication, ensuring safety, speed, and efficiency through CICARE principles.

Our PCR team emphasizes active listening, professional terminology and grammar, and teamwork as core competencies while

Qualifications

• Active listening and proper phone etiquette are essential.
• Professional terminology and clear grammar are required in verbal and written communication.
• Teamwork spirit and collaboration across teams are important for success.

Responsibilities

• Appointment scheduling.
• Patient information and insurance registrations.
• Physician and patient referrals.
• Patient to physician communication.
• Physician to physician communication.
• PCR to practice communication.
• Information inquiries.
• Patient outreach calls.

Skills

Active listening

Phone etiquette

Professional terminology

Grammar

Teamwork

Job description

UCLA Health in Los Angeles is seeking a Patient Communication Representative (PCR) to deliver world-class customer service and manage a range of analytical tasks across multi-channel systems. You will schedule appointments, handle registrations, referrals, and various forms of patient and physician communication, ensuring safety, speed, and efficiency through CICARE principles.

Our PCR team emphasizes active listening, professional terminology and grammar, and teamwork as core competencies while