Urology Patient Care & Scheduling Coordinator

Concord Hospital; Concord, Northern (NH, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Concord Hospital is seeking a Practice Patient Care Coordinator for the Urologic Institute in Concord, NH. The role provides primary access for patients, coordinating registration, referrals, and scheduling to ensure timely, compassionate care.

Under supervision, you will support patient flow, maintain medical records, manage calls, and educate patients on resources. Experience in medical offices and attention to accuracy are essential for success.

Qualifications

• High School degree or GED; annual registration competency exam may be required.
• Proven customer service experience in a healthcare setting preferred.
• Familiarity with medical terminology preferred.

Responsibilities

• Greets and arrives patients; secures signatures for required documentation; follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information; makes collection attempts while educating on resources.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments; works Televox reports daily; promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops.
• Receives; tracks and educates patient on form completion requests.
• Supports a culture of “yes” in support of a patient-centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects; coordinates multiple aspects of projects, events, and other complex activities.

Skills

Customer service excellence

Medical office operations knowledge

Scheduling and registrations

Phone management

Electronic health records

Education

High School diploma or GED

Job description

Concord Hospital is seeking a Practice Patient Care Coordinator for the Urologic Institute in Concord, NH. The role provides primary access for patients, coordinating registration, referrals, and scheduling to ensure timely, compassionate care.

Under supervision, you will support patient flow, maintain medical records, manage calls, and educate patients on resources. Experience in medical offices and attention to accuracy are essential for success.