Urology Office Assistant – Patient Care & Admin Support

bronsonhg; Kalamazoo (MI); On-site; USD 39,000 - 52,000; Full time

Job summary

Bronson Healthcare Group is seeking a Practice Support Assistant to join Bronson Urology and Continence Specialist in Kalamazoo. The role involves front-desk duties, patient check-in, scheduling, file preparation, and directing calls to ensure smooth clinic operations.

Ideal candidates will have a high school diploma or GED with 3–6 months’ related experience, proficient data entry, and the ability to handle confidential information with professionalism.

Qualifications

• High school diploma or GED with 3–6 months related experience.
• Experience with medical insurance preferred.
• Strong keyboarding and basic math skills; confidentiality.

Responsibilities

• Answer telephones, greet patients, schedule appointments, and check-in.
• Prepare and retrieve files; direct calls and provide information per service standards.
• Maintain patient records and ensure privacy and HIPAA compliance.
• Enter charges/payments into MISYS/Tiger or other PMS.
• Schedule and coordinate appointments, tests, and referrals.

Skills

Customer service

Phone etiquette

Medical office

Data entry

Confidentiality

Scheduling

Education

High school diploma or GED

Tools

MISYS/Tiger

Practice management systems

Job description

Bronson Healthcare Group is seeking a Practice Support Assistant to join Bronson Urology and Continence Specialist in Kalamazoo. The role involves front-desk duties, patient check-in, scheduling, file preparation, and directing calls to ensure smooth clinic operations.

Ideal candidates will have a high school diploma or GED with 3–6 months’ related experience, proficient data entry, and the ability to handle confidential information with professionalism.