Patient Services & Scheduling Assistant

Bronson Healthcare; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bronson Healthcare is seeking a Practice Support Assistant at Bronson Methodist Hospital in Kalamazoo. This full-time role supports patient intake, scheduling, records management and billing activities within a busy clinic setting.

The position requires a high school diploma or GED, 3–6 months of related experience, and strong computer skills. You will handle phone calls, patient check-in, and basic office duties while upholding patient confidentiality.

Qualifications

• High school diploma or GED required.
• 3–6 months of related experience preferred.
• Keyboarding and computer skills; professional communication and customer service.
• Experience with hospital-based practice management systems preferred.

Responsibilities

• Answer phones, greet patients, and schedule appointments.
• Register patients and verify demographic and insurance information.
• Enter charges and payments in the practice management system.
• Maintain patient records and ensure confidentiality.
• Coordinate patient appointments, tests, and referrals.
• Complete required documentation and prepare standard correspondence.

Skills

Customer service

Communication

Organizational skills

Confidentiality

Math skills

Education

High school diploma or GED

Tools

MISYS/Tiger

Medic/Misys/Tiger

Job description

Bronson Healthcare is seeking a Practice Support Assistant at Bronson Methodist Hospital in Kalamazoo. This full-time role supports patient intake, scheduling, records management and billing activities within a busy clinic setting.

The position requires a high school diploma or GED, 3–6 months of related experience, and strong computer skills. You will handle phone calls, patient check-in, and basic office duties while upholding patient confidentiality.