Clinic Scheduling & Admin Assistant

bronsonhg; Kalamazoo (MI); On-site; USD 33,000 - 42,000; Full time

Job summary

Bronson Hand & Elbow Surgery in Kalamazoo seeks a Practice Support Assistant to handle clinic reception tasks, phone scheduling, file preparation, and patient check-in. This role is not patient-facing beyond scheduling and requires strong organizational skills and customer service.

You will support office staff, use MISYS/Tiger or similar PM systems if available, verify demographics/insurance, and maintain patient confidentiality while ensuring smooth daily operations in a fast-paced outpatient

Qualifications

• High school diploma or GED required; 3–6 months related experience preferred.
• Experience with medical insurance is highly preferred.
• Strong keyboarding and computer skills; ability to file accurately.
• Familiarity with hospital-based practice management systems is a plus.

Responsibilities

• Answer phones, schedule appointments, and direct calls in a timely manner.
• Prepare and retrieve patient files and maintain confidentiality.
• Enter charges and verify demographic and insurance information in the PM system.
• Support office staff and maintain a clean, organized front desk environment.

Skills

Phone scheduling

Customer service

Data entry

Office coordination

Professional communication

Education

High school diploma or GED

Tools

Medic/MISYS/Tiger

Job description

Bronson Hand & Elbow Surgery in Kalamazoo seeks a Practice Support Assistant to handle clinic reception tasks, phone scheduling, file preparation, and patient check-in. This role is not patient-facing beyond scheduling and requires strong organizational skills and customer service.

You will support office staff, use MISYS/Tiger or similar PM systems if available, verify demographics/insurance, and maintain patient confidentiality while ensuring smooth daily operations in a fast-paced outpatient