Patient Services Coordinator – Urology

Bronson Healthcare; Kalamazoo (MI); On-site; USD 32,000 - 40,000; Full time

Job summary

Bronson Urology in Kalamazoo seeks a Practice Support Assistant to join the team. The role handles front-desk duties, patient check-in, scheduling, and data entry, supporting efficient clinic operations and superior patient experience.

Responsibilities include answering phones, greeting patients, processing demographics and insurance data, and assisting with standard clerical tasks. Candidates should have a high school diploma, good communication, and comfort with hospital software.

Qualifications

• High school diploma or GED required, 3–6 months related experience preferred.
• Prior medical insurance experience is highly preferred.
• Keyboarding and computer skills with ability to file accurately; professional communication and customer service essential.
• Experience with hospital-based practice management systems (e.g., MISYS/Tiger) preferred.
• Strong organizational skills and ability to prioritize multiple tasks.

Responsibilities

• Answer phones and greet patients ensuring a welcoming atmosphere.
• Schedule patient appointments and manage calendars.
• Assist with patient check-in/out and demographic/insurance data entry.
• Prepare and retrieve patient files; maintain confidentiality of medical information.
• Enter charges and payments in the practice management system.
• Coordinate documentation, forms, and communications with patients and providers.
• Support office staff and maintain a clean, efficient work environment.
• Perform light clerical duties and basic letters/reports as needed.

Skills

Customer service

Communication

Multitasking

Confidentiality

Math skills

Education

High school diploma or GED

Tools

MISYS/Tiger

Job description

Bronson Urology in Kalamazoo seeks a Practice Support Assistant to join the team. The role handles front-desk duties, patient check-in, scheduling, and data entry, supporting efficient clinic operations and superior patient experience.

Responsibilities include answering phones, greeting patients, processing demographics and insurance data, and assisting with standard clerical tasks. Candidates should have a high school diploma, good communication, and comfort with hospital software.