Urology Front Desk Lead - Patient Access and Training

usuro; Old Bridge (NJ); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Compassion

Make Someone's Day

Collaboration

Achieve Possibilities Together

Respect

Dignity

Accountability

Do the right thing

Health Plan

Dental Plan

Vision Plan

401(k) Matching

Employee Assistance Program

Job summary

U.S. Urology Partners is seeking a Lead Patient Access Representative to oversee front desk operations and train the team in urology-specific workflows with emphasis on sensitive patient interactions and compliant scheduling.

The role includes coaching, scheduling, insurance verification, and supporting the Practice Manager by ensuring smooth patient flow and timely care delivery across visits and procedures.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Three to five years of medical front-office experience required.
• Prior experience in urology, surgical specialty, or procedural practice strongly preferred.
• Previous lead or mentoring experience preferred.

Responsibilities

• Perform all Patient Access Representative duties, including check-in/check-out, scheduling of visits and procedures, insurance verification, and collection of patient payments.
• Provide compassionate, discreet service when supporting patients with sensitive urologic conditions.
• Train and onboard new PARs on front desk workflows, procedures, and terminology.
• Provide real-time coaching on handling sensitive patient interactions and maintaining patient dignity.
• Build and maintain PAR schedules to ensure adequate front-desk coverage.
• Identify and flag staffing gaps or coverage risks to the Practice Manager, coordinating PTO requests with PM.
• Oversee daily front desk operations, ensuring efficient patient flow for both office visits and procedural schedules
• Coordinate complex scheduling templates involving providers, procedure rooms, equipment, and prep requirements
• Support prior authorization workflows for imaging, procedures, and specialty medications commonly used in urology
• Identify and resolve operational bottlenecks (e.g., procedure delays, patient flow challenges)
• Uphold HIPAA compliance and heightened privacy standards given the sensitive nature of urology care.
• Support audits involving registration, documentation, and billing accuracy.

Job description

U.S. Urology Partners is seeking a Lead Patient Access Representative to oversee front desk operations and train the team in urology-specific workflows with emphasis on sensitive patient interactions and compliant scheduling.

The role includes coaching, scheduling, insurance verification, and supporting the Practice Manager by ensuring smooth patient flow and timely care delivery across visits and procedures.