Front Desk Lead: Patient Experience & Team Coach

United Urology Group; Annapolis (MD); On-site; USD 29,000 - 33,000; Full time

Job summary

United Urology Group is seeking a Front Desk Receptionist Lead to shape first impressions and support a patient‑centered practice. Lead responsibilities include coaching staff, coordinating front/back office flow, and ensuring a professional, caring patient experience.

You will train new staff, manage schedules, verify patient information, and support billing and referrals while maintaining HIPAA compliance in a fast-paced clinic environment.

Qualifications

• Knowledge of medical terminology used in urology and CPT/ICD coding.
• Strong commitment to patient privacy and HIPAA compliance.
• Excellent customer service with effective communication.

Responsibilities

• Oversee front office workflows to ensure smooth operations.
• Provide training for new front office staff and complete competency checklists.
• Schedule appointments and coordinate tests as directed by the physician.

Skills

Medical terminology

HIPAA compliance

Customer service

Typing 40 wpm

Education

High School Diploma or GED

Job description

United Urology Group is seeking a Front Desk Receptionist Lead to shape first impressions and support a patient‑centered practice. Lead responsibilities include coaching staff, coordinating front/back office flow, and ensuring a professional, caring patient experience.

You will train new staff, manage schedules, verify patient information, and support billing and referrals while maintaining HIPAA compliance in a fast-paced clinic environment.