Patient Access & Surgery Scheduler - Front Office Pro

Central Ohio Urology Group; Monroe, Northern (NJ, KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

HSA/FSA

401(k) matching

Employee Assistance Program (EAP)

Job summary

U.S. Urology Partners is seeking a Patient Access Representative/Surgery Scheduler to warmly welcome patients and ensure smooth front office operations. You will handle patient check-ins, scheduling, information documentation, and coordination with insurance providers.

The role requires familiarity with medical office processes, strong organizational skills, and the ability to manage multiple tasks while maintaining confidentiality. Monday–Friday, full-time with potential after-hours as needed.

Qualifications

• Education: High School Graduate or GED equivalent.
• Experience: 2 years in medical office setting preferred; 2-3 years in business office; 2-3 year supervisory experience; multi-phone lines experience.
• Language Skills: Ability to read and interpret documents; write routine correspondence; speak effectively.

Responsibilities

• Check patients in and out.
• Answering the phone to address patient inquiries and scheduling appointments.
• Documenting insurance information, personal information, payment methods and other important patient information.
• Updating patient files and appointment information accurately.
• Communicate information and important details to other medical care staff.
• Contacting insurance companies regarding coverage, preapprovals, billing and other issues.
• Process payments and handle billing issues between patients and insurance companies.
• Manage various types of paperwork and other clerical duties.
• Schedule surgery at the appropriate facility.
• Schedule coordinated surgeries with other physicians’ offices as needed.
• Order special surgical equipment when necessary.
• Communicate with Hospital Coordinator regarding add‑on cases, cancels or reschedules.
• Enter all scheduled surgeries into the computer and update as necessary.
• Monitor surgery schedule to maintain a consistent, efficient flow to avoid physician downtime.
• Forward to precert all outpatient and inpatient cases with patient’s insurance company.
• Obtain medical clearances for scheduled surgeries if needed.
• Communicate all surgical instructions to patient via portal, letter, or phone call.
• Send all surgical orders to surgical facility.

Skills

Excellent customer service

Attention to detail

Organization

Communication skills

Ability to work under pressure

Education

High School Diploma or GED

Tools

Microsoft Office

CAQH

Job description

U.S. Urology Partners is seeking a Patient Access Representative/Surgery Scheduler to warmly welcome patients and ensure smooth front office operations. You will handle patient check-ins, scheduling, information documentation, and coordination with insurance providers.

The role requires familiarity with medical office processes, strong organizational skills, and the ability to manage multiple tasks while maintaining confidentiality. Monday–Friday, full-time with potential after-hours as needed.