Lead Patient Access Coordinator - Urology Front Desk

usuro; Old Bridge (NJ); On-site; USD 51,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision plans

HSA / FSA

401(k) matching

Employee Assistance Program

Job summary

U.S. Urology Partners in New Jersey seeks a Lead Patient Access Representative to mentor the front-desk team, oversee scheduling, and ensure HIPAA-compliant patient interactions in a sensitive urology setting.

You will train PARs, handle escalations, coordinate complex scheduling with providers and rooms, and support prior authorizations.

This role combines leadership with hands-on patient service and accuracy in registration, billing, and documentation within a fast-paced specialty practice.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Three to five years of medical front-office experience preferred.
• Prior experience in urology, surgical specialty, or procedural practice strongly preferred.
• Previous lead or mentoring experience preferred.

Responsibilities

• Perform all Patient Access Representative duties, including check-in/check-out, scheduling of visits and procedures, insurance verification, and collection of patient payments.
• Provide compassionate, discreet service when supporting patients with sensitive urologic conditions.
• Serve as the front-line escalation resource for PARs on patient concerns, complex scheduling, or insurance questions.
• Train and onboard new PARs on front desk workflows, procedures, and terminology.
• Provide real-time coaching on handling sensitive patient interactions and maintaining patient dignity.
• Build and maintain PAR schedules to ensure adequate front-desk coverage.
• Identify and flag staffing gaps or coverage risks to the Practice Manager, coordinating PTO requests with PM.
• Oversee daily front desk operations, ensuring efficient patient flow for both office visits and procedural schedules
• Coordinate complex scheduling templates involving providers, procedure rooms, equipment, and prep requirements
• Support prior authorization workflows for imaging, procedures, and specialty medications commonly used in urology
• Identify and resolve operational bottlenecks (e.g., procedure delays, patient flow challenges)
• Uphold HIPAA compliance and heightened privacy standards given the sensitive nature of urology care.
• Support audits involving registration, documentation, and billing accuracy.

Skills

Medical front-office experience

Leadership

EMR/EHR proficiency

Urology terminology

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

EMR/EHR systems

Job description

U.S. Urology Partners in New Jersey seeks a Lead Patient Access Representative to mentor the front-desk team, oversee scheduling, and ensure HIPAA-compliant patient interactions in a sensitive urology setting.

You will train PARs, handle escalations, coordinate complex scheduling with providers and rooms, and support prior authorizations.

This role combines leadership with hands-on patient service and accuracy in registration, billing, and documentation within a fast-paced specialty practice.