Urology Clinic Patient Services Specialist

Mercy Co; Concord (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Clinic Southfork Urology is seeking an Advanced Patient Services Representative to support smooth clinical operations through patient interactions, registrations, scheduling, and exceptional service.

You will greet patients, verify identities, perform clerical tasks in EPIC, manage check‑in/out, answer phones, coordinate appointments and testing, maintain accurate records, and help protect privacy and compliance.

Qualifications

• Education: High school diploma or equivalent.
• Customer service experience preferred.

Responsibilities

• Greet and register patients; verify identity and manage check‑in/check‑out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and escalate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Skills

Medical terminology

Insurance & Billing

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Problem solving

Education

High school diploma or equivalent

Tools

EPIC software

Job description

Mercy Clinic Southfork Urology is seeking an Advanced Patient Services Representative to support smooth clinical operations through patient interactions, registrations, scheduling, and exceptional service.

You will greet patients, verify identities, perform clerical tasks in EPIC, manage check‑in/out, answer phones, coordinate appointments and testing, maintain accurate records, and help protect privacy and compliance.