Urology Clinic Patient Services Specialist - Full-Time

Mercy Co; St. Louis (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Clinic Southfork Urology is seeking an Advanced Patient Services Representative to ensure smooth clinic operations, greet patients, verify identities, and manage check-in/check-out processes. You will answer phones, perform clerical tasks including EPIC charting, and handle documentation with accuracy.

The role involves scheduling appointments, coordinating testing, providing Good Faith Estimates, managing billing processes, and supporting clinic communications while upholding privacy and

Qualifications

• Education: High school diploma or equivalent.
• Experience: Customer service experience preferred.

Responsibilities

• Greet and register patients; verify identity and manage check-in/check-out.
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling.
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates.
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow.
• Maintain accurate registration, EHRs, and assigned work queues.
• Handle patient concerns professionally and elevate as needed.
• Manage daily cash drawer, accounts receivable tasks, and payment plans.
• Support EPIC updates, departmental initiatives, and clinic communications.
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies.
• Perform other duties as assigned.

Skills

Customer service

Communication

Data entry

Medical terminology

Privacy/compliance

Problem solving

Adaptability

Team coordination

Education

High school diploma or equivalent

Tools

EPIC

Electronic Health Records (EHR)

Job description

Mercy Clinic Southfork Urology is seeking an Advanced Patient Services Representative to ensure smooth clinic operations, greet patients, verify identities, and manage check-in/check-out processes. You will answer phones, perform clerical tasks including EPIC charting, and handle documentation with accuracy.

The role involves scheduling appointments, coordinating testing, providing Good Faith Estimates, managing billing processes, and supporting clinic communications while upholding privacy and