Patient Service Representative - Urology Clinic

Mercy Hospital Springfield; Concord (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Clinic Southfork Urology is seeking an Advanced Patient Services Representative to support smooth clinical operations through patient interactions, registrations, scheduling, and exceptional service.

You will greet patients, verify identities, perform clerical tasks in EPIC, manage check‑in/out, answer phones, coordinate appointments and testing, maintain accurate records, and help protect privacy and compliance.

Qualifications

• Education: High school diploma or equivalent.
• Customer service experience preferred.

Responsibilities

• Greet and register patients; verify identity and manage check‑in/check‑out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and escalate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Skills

Medical terminology

Insurance & Billing

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Problem solving

Education

High school diploma or equivalent

Tools

EPIC software

Job description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Patient Service Representative – Mercy Clinic Southfork Urology

Location: 12700 Southfork Rd. Saint Louis, MO 63128

Schedule:Full-Time | Monday–Friday, 8:00 AM – 4:30 PM (40 hours/week)

Qualifications:

• Education: High school diploma or equivalent.
• Experience: Customer service experience preferred

Responsibilities:

• Greet and register patients; verify identity and manage check‑in/check‑out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and **escalate** as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Skills, Knowledge and Abilities:

• Knowledge of medical terminology, insurance, and billing processes
• Clear and professional verbal and written communication skills
• Basic computer skills, including accurate data entry
• Strong customer service skills with a patient‑focused approach
• High attention to detail and accuracy
• Ability to maintain confidentiality and comply with privacy policies
• Adaptable, professional, and able to work well under pressure
• Effective problem‑solving and issue resolution skills

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.