Urology Call Center Patient Services Specialist II

Sutter Health; Emeryville (CA); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Yes

Job summary

Sutter Health in Emeryville is seeking an Appointment Scheduling Specialist to serve as the first point of contact for patients calling to schedule appointments and access care. You will verify insurance, update registration data, and guide patients through the next steps in their care journey.

Responsibilities include reviewing payor rosters for network participation, maintaining accurate documentation, and upholding privacy standards while helping patients navigate their options.

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Work independently and as part of a team to handle multiple tasks.

Responsibilities

• Schedule, reschedule, and cancel patient appointments accurately and efficiently.
• Answer patient inquiries and provide guidance regarding next steps in care.
• Update patient demographics, registration information, and insurance coverage.
• Verify network participation and reference payor rosters as needed.
• Communicate patient concerns and requests to care teams through clear, complete, and concise documentation.
• Follow departmental Standard Work, workflows, and organizational policies.
• Meet productivity and quality metrics, including average handle time and service level expectations.
• Demonstrate professionalism, empathy, and customer service excellence in all patient interactions.

Skills

Customer service

Communication

Time management

PHI privacy

Data interpretation

Microsoft Office

Team collaboration

Education

HS Diploma or equivalent education/experience

Job description

Sutter Health in Emeryville is seeking an Appointment Scheduling Specialist to serve as the first point of contact for patients calling to schedule appointments and access care. You will verify insurance, update registration data, and guide patients through the next steps in their care journey.

Responsibilities include reviewing payor rosters for network participation, maintaining accurate documentation, and upholding privacy standards while helping patients navigate their options.