Patient Access & Scheduling Specialist II

Sutter Health; Emeryville (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health in Emeryville, CA, is seeking a patient access specialist to schedule appointments, answer inquiries, and guide patients through care steps. The role emphasizes accurate data entry, insurance verification, and clear communication to support care teams and patients.

Ideal candidates have at least 1 year of relevant experience, strong organizational skills, and compassion under stress. The position is full-time with a 40-hour week and a comprehensive benefits package.

Qualifications

• Experience providing patient-focused service in a healthcare setting.
• Proficient in handling sensitive information and PHI privacy.
• Ability to verify insurance and explain coverage to patients.

Responsibilities

• Schedule, reschedule, and cancel patient appointments accurately.
• Answer inquiries and guide patients regarding next steps in care.
• Update demographics, registration information, and insurance coverage.
• Verify network participation and reference payor rosters as needed.
• Document patient concerns clearly for care teams.
• Follow policies and departmental workflows.
• Meet productivity and quality metrics including handle time and service levels.
• Demonstrate professionalism, empathy, and customer service excellence.
• Resolve patient concerns using critical thinking and problem-solving.

Skills

Active listening

Empathy

Patient communication

Time management

Attention to detail

Problem solving

Microsoft Office

Education

HS Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Sutter Health in Emeryville, CA, is seeking a patient access specialist to schedule appointments, answer inquiries, and guide patients through care steps. The role emphasizes accurate data entry, insurance verification, and clear communication to support care teams and patients.

Ideal candidates have at least 1 year of relevant experience, strong organizational skills, and compassion under stress. The position is full-time with a 40-hour week and a comprehensive benefits package.