Medical Call Center Specialist: Registration & Scheduling

UC San Diego; San Diego (CA); On-site; USD 69,000 - 84,000; Full time

Job summary

UC San Diego is seeking a patient access specialist to handle customer service, registration and appointment scheduling. You will verify insurance, obtain authorizations and use the EPIC system to input and relay information.

The role emphasizes accurate data entry, effective communication, and adherence to scheduling protocols. Responsibilities include handling multi-line calls, interviewing patients for demographics and financial data, and ensuring referrals where required.

Qualifications

• Three (3) years of related call center and front desk experience in a large complex healthcare setting.
• Experience with third-party payors and insurance verification.
• Proficient with multiple systems while on calls.
• Excellent verbal and written communication.
• Self-starter with accountability in a large organization.
• Professionalism and problem-solving ability.

Responsibilities

• Provide customer service, registration, appointment scheduling and insurance verification.
• Answer multi-line incoming calls and complete online registration.
• Schedule appointments and secure authorization for services.
• Interview patients by phone to obtain demographic and financial information.
• Verify insurance eligibility for outpatient services using automated systems.
• Operate EPIC system and relay medical messages to patient/clinic staff.

Skills

Customer service

Front desk

Call center

Communication

Problem solving

Multitasking

Teamwork

Education

Bachelor's degree

Data entry

Tools

Epic Cadence scheduling

Job description

UC San Diego is seeking a patient access specialist to handle customer service, registration and appointment scheduling. You will verify insurance, obtain authorizations and use the EPIC system to input and relay information.

The role emphasizes accurate data entry, effective communication, and adherence to scheduling protocols. Responsibilities include handling multi-line calls, interviewing patients for demographics and financial data, and ensuring referrals where required.