Patient Services Specialist II (Front Desk & Billing)

Sutter Health; Antioch (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health in Berkeley, CA is seeking a patient access professional to welcome patients, verify information, schedule appointments, and update the Electronic Health Record (EHR). The role involves intake procedures, collecting payments, and ensuring PHI privacy according to policies and laws.

This full-time position requires 1 year of relevant experience, HS diploma or equivalent, and basic insurance/billing knowledge.

Qualifications

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Responsibilities

• Greets and checks-in patients, verifies information, schedules appointments, and updates the EHR.
• Facilitates intake procedures and collects payments for services.
• Ensures privacy and safety while delivering patient care and adheres to regulations.
• May orient other staff to the department and perform specific tasks as needed.

Skills

Insurance knowledge

Billing understanding

Communication skills

Time management

Microsoft Office

PHI privacy

Team collaboration

Data interpretation

Education

HS Diploma or equivalent

Job description

Sutter Health in Berkeley, CA is seeking a patient access professional to welcome patients, verify information, schedule appointments, and update the Electronic Health Record (EHR). The role involves intake procedures, collecting payments, and ensuring PHI privacy according to policies and laws.

This full-time position requires 1 year of relevant experience, HS diploma or equivalent, and basic insurance/billing knowledge.