Urgent Roadside Dispatcher

Warker LLC; Tucson (AZ); Presencial; USD 21.000 - 32.000; Jornada completa

Descripción de la vacante

Warker LLC is seeking a Roadside Service Dispatcher to serve as the first point of contact for policyholders requesting urgent roadside assistance. You will handle high-volume inbound calls, assess needs, and dispatch towing and roadside providers using mapping and dispatch tools.

The role emphasizes quick coverage checks, accurate documentation, timely updates, and efficient coordination of providers to ensure service is completed promptly and safely.

Formación

• Experience handling urgent roadside requests.
• Ability to quickly assess needs and dispatch appropriate services.
• Proficiency with mapping/dispatch software.
• Detail-oriented with accurate recordkeeping.
• Strong customer service under pressure.

Responsabilidades

• Verify coverage and eligibility for roadside assistance.
• Document interactions accurately and completely.
• Provide timely updates until service completion.
• Coordinate dispatch activities with service requirements.
• Use dispatch tools to route providers.

Descripción del empleo

Warker LLC is seeking a Roadside Service Dispatcher to serve as the first point of contact for policyholders requesting urgent roadside assistance. You will handle high-volume inbound calls, assess needs, and dispatch towing and roadside providers using mapping and dispatch tools.

The role emphasizes quick coverage checks, accurate documentation, timely updates, and efficient coordination of providers to ensure service is completed promptly and safely.