Roadside Assistance Dispatcher

TSP Talent; Tucson (AZ); Presencial; USD 40.000 - 50.000; Jornada completa

Descripción de la vacante

TSP talent in Tucson, AZ is seeking a Roadside Service Dispatcher to coordinate urgent roadside assistance for policyholders and dispatch towing providers. You will handle high-volume inbound calls, assess needs, and initiate dispatch using mapping and dispatch software.

Verifying coverage, documenting interactions, and maintaining clear customer communication throughout service are essential. You will work with mapping/dispatch tools to route and deploy resources efficiently.

Formación

• Strong customer service and communication skills.
• Ability to make quick, accurate decisions in urgent situations.
• Comfort working with high call volume and performance metrics.
• Attention to detail for coverage verification and documentation.
• Proficiency with dispatch and mapping software.

Responsabilidades

• Verify coverage and eligibility for roadside services.
• Document all customer interactions and service details accurately.
• Coordinate and dispatch appropriate providers based on location and situation.
• Maintain clear communication with customers until service is completed.
• Use tools such as mapping/dispatch systems to support efficient routing and deployment.

Conocimientos

Customer service

Communication

Decision making under pressure

Attention to detail

Dispatch software

Herramientas

Dispatch software

Mapping software

Descripción del empleo

Roadside Service Dispatcher

Serve as the first point of contact for policyholders seeking urgent roadside assistance. Handle high-volume inbound calls, assess customer needs, and dispatch towing and other roadside providers using mapping and dispatch software.

• Verify coverage and eligibility for roadside services
• Document all customer interactions and service details accurately
• Coordinate and dispatch appropriate providers based on location and situation
• Maintain clear communication with customers until service is completed
• Use tools such as mapping/dispatch systems to support efficient routing and deployment

Qualifications & Skills

• Strong customer service and communication skills
• Ability to make quick, accurate decisions in urgent situations
• Comfort working with high call volume and performance metrics
• Attention to detail for coverage verification and documentation
• Proficiency with dispatch and mapping software