Roadside Assistance Dispatcher

Warker LLC; Tucson (AZ); On-site; USD 21,000 - 32,000; Full time

Job summary

Warker LLC is seeking a Roadside Service Dispatcher to serve as the first point of contact for policyholders requesting urgent roadside assistance. You will handle high-volume inbound calls, assess needs, and dispatch towing and roadside providers using mapping and dispatch tools.

The role emphasizes quick coverage checks, accurate documentation, timely updates, and efficient coordination of providers to ensure service is completed promptly and safely.

Qualifications

• Experience handling urgent roadside requests.
• Ability to quickly assess needs and dispatch appropriate services.
• Proficiency with mapping/dispatch software.
• Detail-oriented with accurate recordkeeping.
• Strong customer service under pressure.

Responsibilities

• Verify coverage and eligibility for roadside assistance.
• Document interactions accurately and completely.
• Provide timely updates until service completion.
• Coordinate dispatch activities with service requirements.
• Use dispatch tools to route providers.

Job description

Roadside Service Dispatcher

Serve as the first point of contact for policyholders requesting urgent roadside assistance. Handle high-volume inbound calls, assess customer needs, and dispatch appropriate towing and roadside service providers using mapping and dispatch tools.

Key Duties

• Verify coverage and eligibility for roadside assistance.
• Document each interaction accurately and completely.
• Provide timely, clear updates to customers until service is complete.
• Coordinate dispatch activities efficiently and in line with service requirements.
• Use mapping/dispatch software to select and route providers.

Qualifications & Skills

• Strong customer service and communication skills for urgent, high-volume calls.
• Ability to quickly assess situations and make sound dispatch decisions.
• Comfort working with mapping and dispatch software.
• High attention to detail for coverage checks and accurate recordkeeping.
• Performance-focused mindset with a commitment to quality and consistency.