Roadside Assistance Dispatcher

Coastal Elite Pro; Tucson (AZ); On-site; USD 25,000 - 39,000; Full time

Job summary

Coastal Elite Pro in Tucson, AZ seeks a Roadside Service Dispatcher to be the first point of contact for policyholders needing urgent roadside assistance. You will assess situations, verify coverage, and dispatch towing and roadside providers using mapping and dispatch software.

In this role you will maintain detailed records of each interaction, provide timely status updates to customers, and strive to meet key performance metrics in a fast-paced, service-focused environment.

Qualifications

• Strong customer service and communication skills.
• Ability to quickly assess situations and determine appropriate next steps.
• Proficiency with dispatch/mapping and call-handling tools.
• Detail-oriented documentation and coverage verification.
• Ability to manage high-volume call flow effectively.
• Comfort working in a performance-driven environment.

Responsibilities

• Provide timely assistance as the first point of contact for policyholders needing urgent roadside support.
• Handle high-volume inbound calls by assessing roadside situations, verifying coverage, and dispatching appropriate towing and roadside providers using mapping and dispatch software.
• Maintain accurate documentation for every interaction.
• Communicate status updates to customers until help is fully arranged.
• Meet performance expectations based on established metrics.

Skills

Customer service

Communication

Dispatch software

Mapping tools

High-volume calls

Documentation

Job description

Roadside Service Dispatcher

Provide timely assistance as the first point of contact for policyholders needing urgent roadside support. Handle high-volume inbound calls by assessing roadside situations, verifying coverage, and dispatching appropriate towing and roadside providers using mapping and dispatch software.

Roadside Service Dispatcher

Provide timely assistance as the first point of contact for policyholders needing urgent roadside support. Handle high-volume inbound calls by assessing roadside situations, verifying coverage, and dispatching appropriate towing and roadside providers using mapping and dispatch software. Key duties include maintaining accurate documentation for every interaction, communicating status updates to customers until help is fully arranged, and meeting performance expectations based on established metrics.

Qualifications & Skills

• Strong customer service and communication skills
• Ability to quickly assess situations and determine appropriate next steps
• Proficiency with dispatch/mapping and call-handling tools
• Detail-oriented documentation and coverage verification
• Ability to manage high-volume call flow effectively
• Comfort working in a performance-driven environment