Roadside Dispatch Specialist – Towing & Customer Care

24 Hours Group; Florida; On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Training provided on company systems

Opportunities for growth within the公司

Office-based in Hollywood, Florida

Potential for extra hours based on bus

Job summary

24 Hours Group in Hollywood, FL is seeking a reliable Dispatcher to join our towing and roadside assistance team. This office-based role requires coordinating calls, dispatching drivers, verifying details, and maintaining clear communication with customers and field personnel.

The ideal candidate multitasks in a fast-paced environment, stays calm under pressure, and follows through on every service request from arrival to completion.

Qualifications

• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities.
• Ability to remain calm and professional in a fast-paced, high-pressure environment.
• Able to accurately enter and maintain information in dispatch systems.
• Familiarity with dispatch and GPS software is a plus.

Responsibilities

• Receive and coordinate incoming towing and roadside assistance service requests.
• Dispatch tow truck drivers and roadside technicians based on location, availability, vehicle type, and job requirements.
• Communicate with customers to confirm service details, location, vehicle information, and estimated arrival times.
• Maintain constant communication with drivers throughout active service calls.
• Monitor and update the status of dispatched jobs from assignment through completion.
• Prioritize emergency, time-sensitive, and high-priority service requests.
• Follow up with drivers regarding delayed, cancelled, or incomplete jobs.

Skills

Verbal & written comms

Multitasking

Calm under pressure

Attention to detail

Customer service orientation

Tools

Towbook

Omadi

AUTURA

Samsara

GPS platforms

Job description

24 Hours Group in Hollywood, FL is seeking a reliable Dispatcher to join our towing and roadside assistance team. This office-based role requires coordinating calls, dispatching drivers, verifying details, and maintaining clear communication with customers and field personnel.

The ideal candidate multitasks in a fast-paced environment, stays calm under pressure, and follows through on every service request from arrival to completion.