Technical/Desktop Support Analyst

Integrated Resources Inc.; Columbia Heights (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Integrated Resources Inc., a premier staffing firm, is seeking a Help Desk professional to provide remote technical support. The role requires resolving technical issues, ensuring excellent client communication, and maintaining knowledge of various hardware and software solutions. A Bachelor's degree and Help Desk experience are essential, while additional IT support experience and certifications are preferred.

Qualifications

• Minimum 1 year of recent Help Desk experience.
• 1-3 years of support experience in a Support Center or Call Center.
• Certifications like A+ or MCSE preferred but not required.

Responsibilities

• Provide remote technical support for hardware and software.
• Resolve client technical issues and ensure excellent customer service.
• Assist with testing new or upgraded software and hardware releases.

Skills

Troubleshooting

Customer Service

Technical Support

Communication

Education

Bachelor's degree

Tools

Windows 7

VPN

Active Directory

Job description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-state area's most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy, and Nursing.

Job Description

We have similar openings in multiple locations. If you are interested, feel free to apply.

Responsibilities:

• Provide remote technical support for hardware (printers, desktops, laptops, drivers, monitors, mobile handheld devices) and software (internally developed apps, productivity tools, operating systems, internet applications, and drivers); troubleshoot and analyze computer system errors of moderate to difficult scope.
• Resolve client technical issues by troubleshooting and determining effective solutions, interacting with internal and external escalation resources for complex problems.
• Recommend supported software applications and hardware to meet client requirements.
• Maintain knowledge of new and existing supported desktop software, hardware, and systems.
• Assist with testing new or upgraded software and hardware releases as needed.
• Ensure excellent customer service and communication, prioritize tasks effectively, and work well under pressure in a changing environment.

Qualifications

Required:

• Bachelor's degree and minimum 1 year of recent Help Desk experience; this is a help desk phone support position.
• 1-3 years of support experience in a Support Center or Call Center environment.
• 2-4 years of experience in IT support.
• Certifications such as A+ or Microsoft Certified Professional (MCSE) are preferred but not required.
• Experience with Windows 7, Outlook 2010, remote management tools, VPN, wireless support, Active Directory administration, TCP/IP, and web-based applications.
• Good eyesight, hearing, speech, and ability to lift moderate weights (less than 50 lbs).

Additional Information

Thanks & Regards,

Mohit Garg

Integrated Resources Inc | Team Recruitment | 732-429-1634