Urgent Medical Dispatch Specialist

911 Emergency Communications; Harrogate (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Education support

Certification support

Job summary

911 Emergency Communications in Harrogate, TN is seeking Emergency Medical Dispatchers to join our team. Responsibilities include receiving calls, gathering information, determining priority, and coordinating medical resources according to protocols.

Applicants should have a high school diploma or equivalent, CPR certification, and may pursue EMS certifications. This role may require overnight, weekend, or rotating shifts and strict adherence to privacy and oversight requirements.

Qualifications

• A high school diploma or equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Attention to detail

Multitasking

Education

High School Diploma or Equivalent

Job description

911 Emergency Communications in Harrogate, TN is seeking Emergency Medical Dispatchers to join our team. Responsibilities include receiving calls, gathering information, determining priority, and coordinating medical resources according to protocols.

Applicants should have a high school diploma or equivalent, CPR certification, and may pursue EMS certifications. This role may require overnight, weekend, or rotating shifts and strict adherence to privacy and oversight requirements.