Elite Emergency Medical Dispatcher (24/7)

911 Emergency Communications; Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Thompsons Station, TN, seeks Emergency Medical Dispatchers to join a team coordinating urgent medical calls. You will gather patient and incident details, establish priorities, and guide responders using approved protocols.

Responsibilities include receiving calls, confirming locations, asking questions, determining priority, coordinating ambulance resources, providing protocol-based instructions, and ensuring accurate documentation and ongoing quality reviews.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMD certification may be required before appointment; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Calm under pressure

Clear communication

Multitasking

Education

High school diploma or GED

EMD certification

Tools

EMD system

Job description

911 Emergency Communications in Thompsons Station, TN, seeks Emergency Medical Dispatchers to join a team coordinating urgent medical calls. You will gather patient and incident details, establish priorities, and guide responders using approved protocols.

Responsibilities include receiving calls, confirming locations, asking questions, determining priority, coordinating ambulance resources, providing protocol-based instructions, and ensuring accurate documentation and ongoing quality reviews.