EMS Dispatch Specialist — Urgent Medical Calls

911 Emergency Communications; Charlotte (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications seeks an Emergency Medical Dispatcher in Charlotte, TN. The role involves handling urgent medical calls, confirming locations and details, and coordinating ambulance resources under established protocols.

Typical duties include triaging calls, providing protocol-based instructions, and documenting interactions for quality assurance. A high school diploma is required; CPR is preferred, with varying certification expectations by employer.

Qualifications

• High school diploma or equivalent required.
• CPR certification recommended; EMT/paramedic not universally required.
• Must be able to follow medical dispatch protocols and oversight requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication

Call handling

Attention to detail

Medical dispatch protocols

Education

High school diploma

Tools

Medical dispatch system

Job description

911 Emergency Communications seeks an Emergency Medical Dispatcher in Charlotte, TN. The role involves handling urgent medical calls, confirming locations and details, and coordinating ambulance resources under established protocols.

Typical duties include triaging calls, providing protocol-based instructions, and documenting interactions for quality assurance. A high school diploma is required; CPR is preferred, with varying certification expectations by employer.