Emergency Medical Dispatcher — 24/7 EMS Communications

Emergency Telecommunicator Services; Strawberry Plains (TN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Strawberry Plains, TN seeks skilled Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance responses. You will verify locations, gather critical details, and follow protocol-based instructions to ensure rapid, accurate dispatch.

Requirements include a high school diploma or GED, EMT/paramedic credentials not always required, and CPR certification with potential additional coursework.

Qualifications

• High school diploma or recognized equivalent.
• Current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Calm under pressure

Attention to detail

Education

High school diploma or GED

Tools

EMS dispatch software

Job description

Emergency Telecommunicator Services in Strawberry Plains, TN seeks skilled Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance responses. You will verify locations, gather critical details, and follow protocol-based instructions to ensure rapid, accurate dispatch.

Requirements include a high school diploma or GED, EMT/paramedic credentials not always required, and CPR certification with potential additional coursework.