EMS Emergency Dispatcher - 24/7 Critical Call Center

911 Emergency Communications; Burlison (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

911 Emergency Communications in Burlison, TN is seeking Emergency Medical Dispatchers to support urgent medical help. Using an agency-approved system, they gather patient and incident information, establish priorities, and coordinate EMS resources.

Duties include receiving calls, confirming location, asking questions, determining priority, and providing protocol-based instructions. A high school diploma and EMS dispatcher certification are required; CPR certification may be required.

Qualifications

• High school diploma or equivalent.
• Dispatcher certification (EMD) required or preferred.
• CPR certification may be required.
• Consult vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Clear communication

Calm under pressure

Attention to detail

Education

High school diploma

Dispatcher certification (EMD)

CPR certification

Tools

EMS dispatch software

Job description

911 Emergency Communications in Burlison, TN is seeking Emergency Medical Dispatchers to support urgent medical help. Using an agency-approved system, they gather patient and incident information, establish priorities, and coordinate EMS resources.

Duties include receiving calls, confirming location, asking questions, determining priority, and providing protocol-based instructions. A high school diploma and EMS dispatcher certification are required; CPR certification may be required.