Urgent EMS Dispatcher - Critical Call Center Navigator

County Emergency Communications; Fruitland Park (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Fruitland Park, FL seeks an Emergency Medical Dispatcher to handle urgent medical assistance calls, gather incident details, and assign response priorities using approved protocols. You may provide pre-arrival instructions as allowed and coordinate ambulance resources, with overtime and shift variations depending on coverage needs.

A high school diploma is commonly required; Emergency Medical Dispatcher certification and CPR training may be required or

Qualifications

• High school diploma or recognized equivalent.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

County Emergency Communications in Fruitland Park, FL seeks an Emergency Medical Dispatcher to handle urgent medical assistance calls, gather incident details, and assign response priorities using approved protocols. You may provide pre-arrival instructions as allowed and coordinate ambulance resources, with overtime and shift variations depending on coverage needs.

A high school diploma is commonly required; Emergency Medical Dispatcher certification and CPR training may be required or