Emergency Medical Dispatcher - Urgent Call Center Lead

County Emergency Communications; Saint Marks (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Saint Marks, FL is seeking Emergency Medical Dispatchers to gather incident details, determine priorities, and support EMS resource coordination. Responsibilities include providing protocol-based instructions and coordinating ambulance assets as assigned.

Applicants should have a high school diploma or equivalent, and may need an EMD certification plus CPR, with EMT/paramedic credentials not universally required.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher (EMD) certification before appointment may be required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Saint Marks, FL is seeking Emergency Medical Dispatchers to gather incident details, determine priorities, and support EMS resource coordination. Responsibilities include providing protocol-based instructions and coordinating ambulance assets as assigned.

Applicants should have a high school diploma or equivalent, and may need an EMD certification plus CPR, with EMT/paramedic credentials not universally required.