Emergency Medical Dispatcher: Critical Call Center Operator

County Emergency Communications; Trego (MT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls, gather incident details, and coordinate resources according to approved protocols. Responsibilities include confirming location and callback details, querying patient conditions, determining priority, and coordinating ambulance resources.

Overnight shifts and overtime may be required. A high school diploma and EMS dispatcher certification are commonly required; sponsored training may be offered

Qualifications

• High-stress environment requiring quick decision-making.
• Ability to gather and relay critical information accurately.
• Strong communication and multitasking skills.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition to determine priority.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

Emergency Medical Dispatcher certification

Job description

County Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls, gather incident details, and coordinate resources according to approved protocols. Responsibilities include confirming location and callback details, querying patient conditions, determining priority, and coordinating ambulance resources.

Overnight shifts and overtime may be required. A high school diploma and EMS dispatcher certification are commonly required; sponsored training may be offered