Urgent Care Scheduling & Patient Liaison

Signature Healthcare; Brockton (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

Signature Healthcare in Brockton, MA is hiring for a full-time medical office assistant in the Urgent Care department. You will answer and screen calls, schedule appointments, collect co-pays, and verify insurance information, supporting providers and patients throughout daily operations.

The role emphasizes accurate data entry, referral coordination, and maintaining patient flow while projecting a professional environment and strong teamwork.

Qualifications

• Strong telephone etiquette and message handling.
• Proficient with computers and basic office software.
• Experience in medical office administration is preferred.

Responsibilities

• Greets patients appropriately.
• Screens telephone calls in a professional manner, documenting and processing messages accordingly.
• Accommodates patient appointments, maintains, updates, and tracks provider schedule.
• Checks insurance eligibility.
• Enters correct insurance information and codes properly.
• Updates patient demographics each time an appointment or message is made.
• Coordinates provider’s office schedule to accommodate external obligations.
• Inform patients of their responsibility regarding confirmation of insurance coverage, prior approvals and referrals as needed.
• Ensures that a referral is in place when working in specialty departments.
• Assist with efficient patient flow and communicate physician/provider delays to patients.
• Monitor arrival and pending lists, canceling and rescheduling appointments so all available slots are used.
• Addresses reminder lists, ER lists and insurance lists in a timely manner and documents in patient’s chart if applicable.
• Obtain same day and /or stat records from HIS and secure patient information from hospitals.
• Facilitates internal & external referral appointments and hospital admissions.
• Notifies Practice Manager of equipment and system failures immediately.
• Collects co‑payments and posts payments. Balances, verifies, and reconciles batch.
• Maintains open communication with the physicians, staff, and patients.
• Assist in orienting and training others the functions and duties of the position.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

Skills

Telephone skills

Computer literacy

Education

High School diploma or equivalent

Tools

Meditech

Job description

Signature Healthcare in Brockton, MA is hiring for a full-time medical office assistant in the Urgent Care department. You will answer and screen calls, schedule appointments, collect co-pays, and verify insurance information, supporting providers and patients throughout daily operations.

The role emphasizes accurate data entry, referral coordination, and maintaining patient flow while projecting a professional environment and strong teamwork.