Patient Services Advocate

Signature-Healthcare; Marshall Corner (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Signature Healthcare in Brockton, MA is seeking a Patient Services Representative to support patient access and administrative functions at 110 Liberty St. The role involves assisting patients with physician selection, scheduling, and basic billing inquiries in a full-time, day-shift capacity.

Under supervision, you will verify insurance details, log payments, and coordinate with the Pre-Registration and Administrative teams to ensure smooth patient flow and timely communications with patients

Qualifications

• High school diploma or equivalent required.
• Two years customer service experience in healthcare preferred.
• Excellent communication and computer skills required.

Responsibilities

• Assist patients in selecting a primary care physician.
• Book first-time appointments with suitable PCP.
• Mail welcome letters and appointment reminders.
• Log patient payments and deposits.
• Verify insurance information and assist billing questions.
• Serve as liaison to Administration for patient complaints.

Skills

Customer service

Communication

Typing skills

Telephone skills

Computer literacy

Education

High school diploma or equivalent

Tools

EMR software

Job description

Signature Healthcare in Brockton, MA is seeking a Patient Services Representative to support patient access and administrative functions at 110 Liberty St. The role involves assisting patients with physician selection, scheduling, and basic billing inquiries in a full-time, day-shift capacity.

Under supervision, you will verify insurance details, log payments, and coordinate with the Pre-Registration and Administrative teams to ensure smooth patient flow and timely communications with patients