Patient Services Navigator - Front Desk & Scheduling

Signature Healthcare; Brockton (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Signature Healthcare in Brockton, MA is seeking a Patient Services Representative to provide compassionate patient assistance, resolve problems, and support front-desk operations. The role involves assisting patients with PCP selection, booking appointments, handling billing inquiries, and capturing patient data to support marketing and outreach efforts.

Under supervision of the manager, you will maintain patient records, verify MassHealth information, log payments, and coordinate with

Qualifications

• Excellent computer, customer service, typing and telephone skills required.
• Must have excellent communication skills and ability to use appropriate judgment to resolve issues and problems within the scope of the position.
• Knowledge of Electronic Medical Records helpful.

Responsibilities

• Assist patients in selecting a primary care physician based on patient preference, insurance, and open panels.
• Book first-time appointments with available and appropriate primary care provider (according to pt’s insurance).
• Mails welcome letters with appointment reminder cards and patient brochure
• Capture "how heard" and last PCP information for marketing purposes
• Verify Masshealth insurance information for accuracy and PCP selection
• Enters new patient insurance information, or transfers call to Pre-Registration Department to capture
• Assist walk-in patients with simple billing questions
• Refer/assist walk-in patients with billing questions to appropriate billing area/phone number
• Receive and log patient payments from walk-in patients
• Receive and sign for deposits from Liberty Street staff
• Receive billing from APG doctor offices and secure in the safe
• May verify insurance coverage for OBGYN patients if assigned
• Disperse Finance petty cash, balance Finance petty cash log sheet, contact Finance to replenish as needed
• Track and process patients coming into the group through Masshealth Primary Care Clinician Program to see if they have a PCP within our group.
• Outreach to new patients by letter to arrange registration and visits.
• Serves as liaison by reporting to Administration any patient complaints, or referring patient directly to Administration to file and resolve a complaint.
• Works with marketing on projects relative to patient contact and outreach
• Report on patients requesting a change in primary care physicians within the group
• Act as a resource for misdirected phone calls and walk in traffic
• Performs other duties and required (special projects)

Skills

Customer service

Communication skills

Typing

Telephone skills

Computer skills

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Signature Healthcare in Brockton, MA is seeking a Patient Services Representative to provide compassionate patient assistance, resolve problems, and support front-desk operations. The role involves assisting patients with PCP selection, booking appointments, handling billing inquiries, and capturing patient data to support marketing and outreach efforts.

Under supervision of the manager, you will maintain patient records, verify MassHealth information, log payments, and coordinate with