Patient Services Coordinator - Medical Office

Brockton Neighborhood Health Center, Inc.; Brockton (MA); On-site; USD 24,000 - 33,000; Full time

Job summary

The Brockton Neighborhood Health Center, Inc. is seeking a Medical Office Assistant to coordinate patient check-in/check-out, schedule follow-ups, manage referrals, collect payments, and maintain patient records and communications.

This full-time role requires basic computer skills, bilingual ability, and strong customer service in a busy clinical setting; prior medical secretary training is preferred.

Qualifications

• Graduate of a medical secretary program preferred.
• High School graduate or equivalent.
• Willingness and ability to learn all aspects of job requirements.
• High level of interpersonal and professional skills.
• Bilingual required.

Responsibilities

• Telephone calls – answers call, assists the caller, forwarding the call as needed.
• Internal appointments – schedules patients for follow-up and specialist visits at the Health Center.
• Referral appointments – schedules referral appointments for the patients at the referral specialties/facilities.
• Referral tracking – maintains a tracking system of all external and internal referrals.
• Check-in – patients checked from the registration areas into the waiting areas prior to being seen.
• Cash – collects any additional patient copays and deductibles; balances daily cash drawer.
• Communication – liaison between BNHC clinical areas, patients and other agencies.
• Forms – assists with any patient correspondence as directed.
• Equipment & software – ensures proper use of all office equipment and maintains supplies.

Skills

Bilingual

Interpersonal skills

Customer service

Multitasking

Education

High School diploma or equivalent

Graduate of medical secretary program (preferred)

Job description

The Brockton Neighborhood Health Center, Inc. is seeking a Medical Office Assistant to coordinate patient check-in/check-out, schedule follow-ups, manage referrals, collect payments, and maintain patient records and communications.

This full-time role requires basic computer skills, bilingual ability, and strong customer service in a busy clinical setting; prior medical secretary training is preferred.