Urgent Care Practice Operations Leader

UNC Health Care; Hendersonville (NC); On-site; USD 90,000 - 125,000; Full time

Job summary

UNC Health Care is seeking a Manager, Urgent Care Practice Operations to lead staff, budgets, and quality programs across the clinics in the Pardee UNC Health Care system in North Carolina.

You will supervise professional and support staff, drive daily operations, and contribute to strategic planning, policy development, and performance metrics like QI and infection control, ensuring high-quality patient care in an onsite urgent care setting.

Qualifications

• Active Driver's License and reliable transportation.
• Five years of experience in private practice/clinical office setting.
• Two years of supervisory experience.
• Strong verbal and written communication skills.
• Experience with Microsoft Office suite.
• Experience or training with ICD9 and CPT coding.
• Experience or training with basic accounting principles.
• High school diploma or equivalent.

Responsibilities

• Manages the staff and business operations of physician and/or clinical practices.
• Maintains daily operations within budgeted operating expenses and supervises staff.
• Prepares monthly revenue and patient activity reports for physicians.
• Contributes to strategic decisions and budget coordination.
• Develops and implements policies for the clinic.
• Reviews metrics including QI, Safety, Infection Control, Exposure control, and Risk Management.

Skills

Verbal & written communication

Microsoft Office

ICD9 & CPT coding

Accounting basics

Transportation access

Education

High school diploma or equivalent

Bachelor's degree (preferred)

CMPE certification (MGMA)

Tools

Microsoft Office

Job description

UNC Health Care is seeking a Manager, Urgent Care Practice Operations to lead staff, budgets, and quality programs across the clinics in the Pardee UNC Health Care system in North Carolina.

You will supervise professional and support staff, drive daily operations, and contribute to strategic planning, policy development, and performance metrics like QI and infection control, ensuring high-quality patient care in an onsite urgent care setting.