Manager, Urgent Care Clinic

UNC Health Care; Hendersonville (NC); On-site; USD 90,000 - 125,000; Full time

Job summary

UNC Health Care is seeking a Manager, Urgent Care Practice Operations to lead staff, budgets, and quality programs across the clinics in the Pardee UNC Health Care system in North Carolina.

You will supervise professional and support staff, drive daily operations, and contribute to strategic planning, policy development, and performance metrics like QI and infection control, ensuring high-quality patient care in an onsite urgent care setting.

Qualifications

• Active Driver's License and reliable transportation.
• Five years of experience in private practice/clinical office setting.
• Two years of supervisory experience.
• Strong verbal and written communication skills.
• Experience with Microsoft Office suite.
• Experience or training with ICD9 and CPT coding.
• Experience or training with basic accounting principles.
• High school diploma or equivalent.

Responsibilities

• Manages the staff and business operations of physician and/or clinical practices.
• Maintains daily operations within budgeted operating expenses and supervises staff.
• Prepares monthly revenue and patient activity reports for physicians.
• Contributes to strategic decisions and budget coordination.
• Develops and implements policies for the clinic.
• Reviews metrics including QI, Safety, Infection Control, Exposure control, and Risk Management.

Skills

Verbal & written communication

Microsoft Office

ICD9 & CPT coding

Accounting basics

Transportation access

Education

High school diploma or equivalent

Bachelor's degree (preferred)

CMPE certification (MGMA)

Tools

Microsoft Office

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
The Manager, Urgent Care Practice Operations, has the responsibility for overall direction, utilization, supervision and instruction of professional and support staff, volunteers and students utilized in the clinics and the development, implementation and monitoring of all Quality Management programs, policies, and procedures within the practice site of responsibility.

Responsibilities:

• Manages the staff and business operations of physician and/or clinical practices. Delegates responsibility and commensurate authority to designated subordinates, and help oversee the responsibility and accountability for performance of staff.


• Maintains daily operations of practices within current budgeted operating expenses. Provides general supervision of the daily work of all associates resolving problems and providing direction, as needed (excluding medical provider staff)


• Supervises and reviews monthly report including revenue and patient activity to present to the physicians at monthly meeting. Supervises and directs departmental orientation of new staff in collaboration with clinical supervisor if applicable, ensuring staff familiarity with policies and procedures of clinic, the hospital, and the organization.


• Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget coordination. Resolves escalated issues arising from operations and requiring coordination with other departments.


• Develops and implements policies and procedures for the clinic as needed in collaboration with own leadership and in compliance with the general policies and procedures of the organization.


• Reviews metrics and monthly reports including QI, Safety, Infection Control, Exposure control, and Risk Management.

PARDEE

Qualifications

Required

• Active Driver's License and access to transportation.


• Five (5) years of experience working in a private practice and/or clinical office setting.


• Two (2) years of previous supervisory experience.


• Effective verbal and written communication.


• Experience working with standard desktop productivity suites such as Microsoft Office


• Experience or training with ICD9 and CPT coding.


• Experience or training with basic accounting principles


• High School diploma or equivalent

Preferred

• Bachelor's Degree


• Certified Medical Practice Executive (CMPE) as issued by the Medical Group Management Association (MGMA)

03.5345.9262

Job Details

Legal Employer: Pardee - UCC

Entity: Pardee UNC Health Care

Organization Unit: Four Seasons UCC

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: ERIDGEXING

Exempt From Overtime: Exempt: Yes

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.