Manager, Urgent Care Clinic

UNC Health; Hendersonville (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Pardee UNC Health Care in Hendersonville, NC is seeking a Manager, Urgent Care Practice Operations to lead clinical staff and support operations across urgent care sites. You will direct staff, manage budgeting, and ensure quality programs.

The role emphasizes supervision, policy development, and performance monitoring, with a focus on QI and patient safety. Experience in private practice settings and supervisory roles is required.

Qualifications

• Active Driver’s License and access to transportation.
• Five years of experience in a private practice and/or clinical office setting.
• Two years of supervisory experience.
• Experience with ICD9 and CPT coding.
• Experience with basic accounting principles.
• High School diploma or equivalent.

Responsibilities

• Manages the staff and business operations of physician and/or clinical practices.
• Provides general supervision of the daily work of all associates, resolving problems and providing direction.
• Reviews monthly revenue and patient activity reports and presents to physicians.
• Contributes to strategic decisions and budget coordination; resolves escalated issues.
• Develops and implements clinic policies and procedures in line with organizational guidelines.
• Reviews metrics including QI, Safety, Infection Control, Exposure control, and Risk Management.

Skills

Verbal communication

Written communication

Microsoft Office

Leadership

Supervisory experience

Transportation access

ICD9/CPT coding

Accounting basics

Private practice experience

Education

High School diploma or equivalent

Bachelor’s Degree

CMPE (MGMA)

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Manager, Urgent Care Practice Operations, has the responsibility for overall direction, utilization, supervision and instruction of professional and support staff, volunteers and students utilized in the clinics and the development, implementation and monitoring of all Quality Management programs, policies, and procedures within the practice site of responsibility.

Responsibilities

• Manages the staff and business operations of physician and/or clinical practices. Delegates responsibility and commensurate authority to designated subordinates, and help oversee the responsibility and accountability for performance of staff.
• Maintains daily operations of practices within current budgeted operating expenses. Provides general supervision of the daily work of all associates resolving problems and providing direction, as needed (excluding medical provider staff)
• Supervises and reviews monthly report including revenue and patient activity to present to the physicians at monthly meeting. Supervises and directs departmental orientation of new staff in collaboration with clinical supervisor if applicable, ensuring staff familiarity with policies and procedures of clinic, the hospital, and the organization.
• Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget coordination. Resolves escalated issues arising from operations and requiring coordination with other departments.
• Develops and implements policies and procedures for the clinic as needed in collaboration with own leadership and in compliance with the general policies and procedures of the organization.
• Reviews metrics and monthly reports including QI, Safety, Infection Control, Exposure control, and Risk Management.

PARDEE

Qualifications

Other information:

Required

• Active Driver’s License and access to transportation.
• Five (5) years of experience working in a private practice and/or clinical office setting.
• Two (2) years of previous supervisory experience.
• Effective verbal and written communication.
• Experience working with standard desktop productivity suites such as Microsoft Office
• Experience or training with ICD9 and CPT coding.
• Experience or training with basic accounting principles
• High School diploma or equivalent

Preferred

• Bachelor’s Degree
• Certified Medical Practice Executive (CMPE) as issued by the Medical Group Management Association (MGMA)

Job Details

Legal Employer: Pardee - UCC
Entity: Pardee UNC Health Care
Organization Unit: Four Seasons UCC
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: ERIDGEXING
Exempt From Overtime: Exempt: Yes
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.