Urgent Care Patient Services Specialist

Mercy Health; Danville (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay and incentives

403(b) with employer contributions

Medical, dental, vision, prescription;

Paid time off and family leave

Tuition assistance and professional发展

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative for the Danville Urgent Care location. The role serves as the main point of contact for patients and the community, handling referrals, registration, demographics, insurance verification, and updating medical records efficiently.

Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and maintaining accurate records.

Qualifications

• Knowledge of medical billing procedures (required)
• Medical office software experience (required)
• Knowledge of medical terminology and basic ICD-9/CPT coding (preferred)
• Prior medical office experience (preferred)

Responsibilities

• Provides strong communication and excellent customer service when greeting patients and the community
• Process admission paperwork and basic insurance verification for accurate patient identity
• Answer internal and external calls in a friendly and helpful manner
• Troubleshoot and resolve problems promptly
• Inform Supervisor of department and patient issues to maintain patient flow
• Coordinate bed placement to ensure prompt and appropriate patient placement

Skills

Problem-solving

Basic computer skills

Excellent communication

Interpersonal skills

Education

High School Degree or GED

Associates Degree in Healthcare or related field

Job description

Bon Secours Mercy Health is seeking a Patient Services Representative for the Danville Urgent Care location. The role serves as the main point of contact for patients and the community, handling referrals, registration, demographics, insurance verification, and updating medical records efficiently.

Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and maintaining accurate records.