Patient Access & Scheduling Specialist

Bon Secours Mercy Health; Norfolk (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision, prescription

Paid time off and disability

Tuition assistance

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative at Depaul Medical Associates in Virginia. The role is the first line of quality service, handling patient registration, demographics verification, insurance documentation, scheduling, and financial discussions.

Responsibilities include accurate data entry, patient payments, and occasional coverage of other physician practices. High school diploma or GED required; healthcare registration experience preferred.

Qualifications

• High School Diploma or GED is required.
• Experience in patient registration/healthcare is preferred.
• Strong communication and customer service skills.
• Ability to explain financial options to patients and collect payments.
• Familiarity with scheduling and insurance verification is desirable.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Processes patient registration, verifies demographics, and collects insurance cards.
• Schedules appointments and enters information into the computer system.
• Explains financial options to patients and updates medical records.
• Assists with referrals, pre-certifications, and payment processing as needed.

Skills

Patient registration

Customer service

Scheduling

Insurance verification

Cash handling

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

Electronic health records

Job description

Bon Secours Mercy Health is seeking a Patient Services Representative at Depaul Medical Associates in Virginia. The role is the first line of quality service, handling patient registration, demographics verification, insurance documentation, scheduling, and financial discussions.

Responsibilities include accurate data entry, patient payments, and occasional coverage of other physician practices. High school diploma or GED required; healthcare registration experience preferred.