Urgent Care Patient Services Specialist

Bon Secours Mercy Health; Harrisonburg (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay with incentives

403(b) with employer contributions

Medical, dental, vision, and life ins.

Paid time off and disability benefits

Tuition assistance and professional发展

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative for the Urgent Care in Harrisonburg. You will be the main point of contact for patients, handling referrals, registration, eligibility checks, and scheduling, while explaining financial options and maintaining accurate records.

The role emphasizes strong communication, insurance verification, and efficient patient flow within a compassionate, faith-based health system. Benefits and career growth opportunities are available.

Qualifications

• High School diploma or GED required.
• Associate degree in healthcare or related field preferred.
• Knowledge of medical billing procedures required.
• Medical office software experience required.
• Knowledge of medical terminology and basic ICD-9/CPT coding preferred.
• Prior medical office experience preferred.

Responsibilities

• Greet patients and community with respectful service.
• Process admissions, verify identity and insurance, and update records for billing.
• Answer internal and external calls in a friendly manner.
• Troubleshoot and resolve problems promptly.
• Coordinate bed placement to ensure prompt and appropriate patient flow.
• Other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Basic math

Basic computer skills

Education

High School diploma or GED

Associate degree in healthcare

Tools

Medical billing software

EMR systems

Job description

Bon Secours Mercy Health is seeking a Patient Services Representative for the Urgent Care in Harrisonburg. You will be the main point of contact for patients, handling referrals, registration, eligibility checks, and scheduling, while explaining financial options and maintaining accurate records.

The role emphasizes strong communication, insurance verification, and efficient patient flow within a compassionate, faith-based health system. Benefits and career growth opportunities are available.