Urgent Care Patient Experience Specialist

UnityPoint Health; Marion (IA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Paid time off

401K matching

Dental and health insurance

Tuition reimbursement

Job summary

UnityPoint Health is hiring an Experience Specialist for Marion Urgent Care. You will greet patients and visitors, assist with check-in, and direct them to the correct departments to ensure a smooth registration process.

You will also answer calls, provide general information, and help maintain accurate EMR records while escalating urgent matters to the patient experience leadership team as needed.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience in hospital or healthcare setting preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, assists with check-in/check-out, and helps with registration.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms and insurance documentation.
• Addresses general patient inquiries and escalates complex matters to experience specialist II.
• Provides non-medical information on charges and insurance procedures as needed.
• Maintains up-to-date patient records in the EMR system and ensures data accuracy.
• Answers incoming calls, provides basic information, and forwards calls to the concerned department.
• Ensures confidentiality and compliance with UPH standards.
• Participates in training to stay updated on best practices and regulations.

Skills

Customer service

Healthcare experience

Communication

Education

High School Diploma

Tools

EMR systems

Job description

UnityPoint Health is hiring an Experience Specialist for Marion Urgent Care. You will greet patients and visitors, assist with check-in, and direct them to the correct departments to ensure a smooth registration process.

You will also answer calls, provide general information, and help maintain accurate EMR records while escalating urgent matters to the patient experience leadership team as needed.