Urgent Care Patient Experience Specialist

Hugh Chatham Health, Inc.; Concord (NC); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Health's Cabarrus Urgent Care is hiring for a full-time front desk/registration role. You will handle patient registrations, insurance verification, scheduling, and billing support while delivering compassionate patient service in a busy urgent care setting.

The position requires a high school diploma or GED, basic computer skills, and experience with medical records software. It offers a 36-hour week across three 12-hour shifts, with holiday and weekend rotation and a comprehensive

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment and works cohesively on a team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities with accuracy.
• Encourages front-end technology use during registration to streamline processes.
• Enters and maintains confidential patient information, including insurance and billing details; supports billing as needed.
• Demonstrates knowledge of emergency codes and applicable healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Patient registration

Insurance verification

Billing support

Front desk operations

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health's Cabarrus Urgent Care is hiring for a full-time front desk/registration role. You will handle patient registrations, insurance verification, scheduling, and billing support while delivering compassionate patient service in a busy urgent care setting.

The position requires a high school diploma or GED, basic computer skills, and experience with medical records software. It offers a 36-hour week across three 12-hour shifts, with holiday and weekend rotation and a comprehensive