Patient Experience Coordinator

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 27,000 - 41,000; Part time

Benefits offered by this job

Paid Time Off programs

Health and welfare benefits

Flexible Spending Accounts

Job summary

Advocate Health in Charlotte, NC is seeking a part-time front desk/registration specialist for the Carolinas Rehab outpatient department. The role focuses on delivering a compassionate patient experience, registering patients, verifying insurance, scheduling, and supporting billing with accuracy.

Ideal candidates will have a high school diploma or GED, basic computer skills, and prior front desk or medical records software experience. Availability during typical business hours is required.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred; Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment; able to work on a team and independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities with accuracy and patient experience in mind.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential patient information including insurance and billing; assists billing functions as needed.

Skills

Customer service

Interpersonal skills

Registration

Insurance verification

Scheduling

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Job description

Advocate Health in Charlotte, NC is seeking a part-time front desk/registration specialist for the Carolinas Rehab outpatient department. The role focuses on delivering a compassionate patient experience, registering patients, verifying insurance, scheduling, and supporting billing with accuracy.

Ideal candidates will have a high school diploma or GED, basic computer skills, and prior front desk or medical records software experience. Availability during typical business hours is required.