Patient Experience Front Desk Specialist - Urgent Care

Atrium Health; Concord (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Flexible Spending Accounts

Adoption assistance

Employer retirement match

Educational Assistance Program

Job summary

Atrium Health is seeking a Patient Service Specialist for the Cabarrus Urgent Care location. This full-time role (36 hours/week) involves registration, insurance verification, scheduling, and cash handling to ensure a smooth patient experience.

The successful candidate will demonstrate strong customer service, adaptability in a fast-paced setting, and solid computer skills, with familiarity in medical records software preferred.

Qualifications

• High school diploma or GED required.
• Strong customer service and front-desk interaction skills.
• Experience with medical records software preferred.

Responsibilities

• Provide exemplary customer service to patients and families.
• Manage patient registration, insurance verification, scheduling and billing.
• Assist with front desk operations and maintain accurate records.
• Encourage use of front-end technology during registration.
• Comply with applicable healthcare regulations and policies.

Skills

Customer service

Interpersonal skills

Critical thinking

Registration & billing

Front desk software

Healthcare regulations

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health is seeking a Patient Service Specialist for the Cabarrus Urgent Care location. This full-time role (36 hours/week) involves registration, insurance verification, scheduling, and cash handling to ensure a smooth patient experience.

The successful candidate will demonstrate strong customer service, adaptability in a fast-paced setting, and solid computer skills, with familiarity in medical records software preferred.