Compassionate Front Desk & Patient Services Specialist

Advocate Health; Charlotte (NC); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Advocate Health in Charlotte, NC is seeking a friendly, detail-oriented front desk associate to handle patient registration, insurance verification, scheduling and cashiering. You will deliver compassionate service, enter confidential information accurately and support billing as needed.

The role requires strong computer skills, experience with front desk procedures, and the ability to work in a fast-paced healthcare environment while maintaining compliance with regulations.

Qualifications

• High School Diploma or GED is required.
• Computer experience is required.
• Customer relations experience is required.

Responsabilités

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations
• Demonstrates critical thinking skills and decisive judgment in hectic environments and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Connaissances

Customer service

Interpersonal skills

Critical thinking

Teamwork

Independent work

Front desk experience

Formation

High School Diploma or GED

Outils

Medical Records Software

Description du poste

Advocate Health in Charlotte, NC is seeking a friendly, detail-oriented front desk associate to handle patient registration, insurance verification, scheduling and cashiering. You will deliver compassionate service, enter confidential information accurately and support billing as needed.

The role requires strong computer skills, experience with front desk procedures, and the ability to work in a fast-paced healthcare environment while maintaining compliance with regulations.